Terms of Service

These Terms of Service ("Terms") govern your use of the FytaBro mobile apps, website, and related services (together, the "Platform"), operated by Fytabro Limited ("FytaBro", "we", "us", or "our"). By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

FytaBro is an on-demand utility support platform. We connect households and businesses ("Customers") with independent, verified service providers ("Agents"), including:

• Mechanics and towing operators, for vehicle repairs, servicing and recovery;
• Waste collectors, for refuse pickup and recycling;
• Water tanker suppliers, for clean water delivery.

FytaBro provides the technology that matches Customers with Agents, handles payments, and supports both sides. Agents are independent service providers, not employees or agents in law of FytaBro, and they are responsible for the services they perform.

• You must be at least 18 years old to create an account.
• You must provide accurate, current information and keep it up to date.
• You are responsible for keeping your login details secure and for all activity on your account.
• We may ask for identity verification, such as a Ghana Card, before you can use some features or work as an Agent.

• Describe your request accurately and pin the correct location.
• Make sure the Agent can safely access the vehicle, premises, waste, or water storage involved.
• Be available, or have someone available, when the Agent arrives.
• Pay for completed services through the Platform.
• Treat Agents with respect. Abuse, harassment, or discrimination will not be tolerated.

Agents agree to:

• Complete FytaBro's verification and keep their documents, licences, and permits valid.
• Perform services safely, professionally, and to a reasonable standard.
• Keep their location on while online so Customers can track their arrival.
• Water tanker suppliers must disclose the source of their water, supply only water that is fit for its intended use, and keep their tanker inspection current.
• Waste collectors must dispose of waste only at approved sites and handle recyclables as required by FytaBro and applicable law.
• Mechanics and towing operators must only carry out work the Customer has approved and must quote any extra work before doing it.

We may suspend or remove Agents who fail verification, receive repeated poor ratings, or break these Terms.

• Prices are shown in Ghana Cedis (GH₵) in the app before you confirm a request.
• Payments are processed by our third-party payment partners, for example mobile money or card. Their own terms may also apply.
• FytaBro charges Agents a commission on completed jobs. This is deducted from the Agent's earnings, and the rate is shown to Agents in the app.
• Additional work or materials must be agreed in the app before they are charged.

You can cancel a request in the app. A cancellation fee may apply if an Agent has already been dispatched; any fee will be shown before you confirm the cancellation. If you are unhappy with a service, contact us within 7 days and we will review the job, including the Agent's account of it, and decide on any refund fairly.

• Customers may earn points for recycling through FytaBro waste collection.
• Points have no cash value unless we say otherwise, and cannot be transferred or sold.
• We may change how points are earned or redeemed, and points may expire, with notice in the app.
• Points gained through fraud or misuse will be removed.

Products bought through the FytaBro shop are subject to the price, availability, delivery, and return details shown on each listing at the time of purchase. We may cancel an order and refund you if a product is unavailable or was listed in error.

Ratings and reviews must be honest and based on a real job. You must not:

• Arrange to pay or be paid outside the Platform for jobs found through FytaBro;
• Create fake requests, accounts, ratings, or recycling records;
• Use the Platform for anything unlawful, unsafe, or abusive;
• Interfere with, copy, or reverse-engineer the Platform.

To the extent permitted by law, FytaBro is not liable for the acts or omissions of Agents or Customers, or for indirect or consequential losses arising from use of the Platform. Our total liability for any claim relating to a job is limited to the amount paid for that job. Nothing in these Terms limits liability that cannot be limited under the laws of Ghana.

You may close your account at any time. We may suspend or close an account that breaks these Terms, puts others at risk, or is involved in fraud. Amounts owed before closure remain payable.

These Terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction over any dispute arising from them.

We may update these Terms from time to time. If we make material changes, we will notify you through the app or by other appropriate means. Continuing to use the Platform after changes take effect means you accept the updated Terms.

Questions about these Terms? Email info@fytabro.com, call 055 858 2999, or visit us at ComUnity Spaces, No. 2 2nd Addo Street, Ambassadorial Enclave, East Legon, Accra.