Privacy Policy

FytaBro ("FytaBro", "we", "us", or "our") provides an on-demand utility support platform that connects households and businesses with verified agents, including mechanics and towing operators, waste collectors, and water tanker suppliers. This Privacy Policy explains what information we collect through our mobile apps, website, and command center dashboard, how we use it, and the choices you have. By creating an account or using FytaBro, you agree to the collection and use of information as described here.

We collect the following categories of information:

• Account information — name, phone number, email address, password, and profile photo.
• Identity verification — Ghana Card number and a photo of your Ghana Card, when provided during registration for identity verification purposes.
• Location data — real-time and approximate GPS location, shared when you request a service, so we can dispatch and track an agent to your location.
• Request details — the service requested, vehicle information (for mechanic and towing requests), waste pickup and water delivery details, service history, and any photos you submit with a request.
• Rewards — recycling activity and the points you earn through it.
• Payment information — payment method details and transaction history, processed through our third-party payment providers. We do not store full card numbers on our servers.
• Communications — messages, ratings, and reviews exchanged between customers and agents, and support requests sent to our team.
• Device and usage data — IP address, device identifiers, app version, and general usage logs collected automatically to keep the service reliable and secure.

• Match your service request with the nearest available, verified agent.
• Provide live tracking, ETA updates, and status notifications.
• Verify the identity of customers and agents and prevent fraud.
• Process payments and maintain accurate billing and job records.
• Provide customer support and respond to inquiries or disputes.
• Improve app performance, safety, and the overall FytaBro experience.
• Send service updates, receipts, and — where you've opted in — promotional messages.
• Comply with legal obligations and enforce our Terms of Service.

FytaBro is fundamentally a location-based service. When you submit a service request, your precise location is shared with the assigned agent so they can reach you, and with our dispatch systems so we can monitor response times. Agents' live location is shared with customers during an active job so you can track their arrival. You can disable location permissions in your device settings, but doing so will prevent you from requesting or fulfilling services through the app.

We share information only as necessary to operate the platform:

• With agents or customers — contact details, location, and request details needed to complete a service.
• With service providers — payment processors, mapping and SMS providers, and cloud hosting partners who process data on our behalf under confidentiality obligations.
• For legal reasons — when required by law, to protect the rights and safety of FytaBro, our users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy continuing to apply.

We do not sell your personal information to third parties.

We retain your information for as long as your account is active and as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

We use industry-standard technical and organizational measures — including encryption in transit, access controls, and regular security reviews — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

• Access, update, or correct your account information at any time from the app or dashboard.
• Request a copy of the personal data we hold about you.
• Request deletion of your account and associated data, subject to legal retention requirements.
• Opt out of promotional communications while still receiving essential service notifications.
• Withdraw location permission through your device settings, understanding this limits service use.

FytaBro is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or by other appropriate means. The "Last updated" date above reflects the most recent revision.

If you have questions about this Privacy Policy or how we handle your information, contact us at info@fytabro.com, call 055 858 2999, or visit us at ComUnity Spaces, No. 2 2nd Addo Street, Ambassadorial Enclave, East Legon, Accra.